Folks here are always courteous, and provide great detail about issues. Sure, the prices aren't the best, but I'll pay a little more for quality service. Be mindful, an appointment is always a good idea, this place does get very busy.
Update - I continue to bring all of my cars here and always trust their service and advice. I've never felt that they have recommended unnecessary work; in fact, they go to the trouble to explain what is needed now and what can wait. As long as Rance is managing this store, I'll never go anywhere else.
Rance Hume is amazing. He is approachable and extremely competent. He took his time to explain the issues with our vehicle (multiple oil leaks) and what was needed to fix it. It was a major job and cost a lot of money. He provided us updates and delivered the car as promised. We are very pleased with Rance. We have referred him to several of our friends and they are very happy with him as well. Thank you Rance!
I always get friendly service. The price is sometime goods and sometimes a little more than what I want to pay. But the services and guarantees are the best.
Without doubt the best experience with automotive repair I've ever had. We have 4 cars from 14 to 4 years old, so I have been here quite often for both routine and unexpected maintenance. The manager and employees go out of their way to explain any needed repairs, they have flexible scheduling and complete work on time, unless something unexpected is found, in which case they inform you of the problem and delay quickly. All of the staff are friendly and professional, and the service area is kept clean and organized.
Recently had two tires replaced and a front end alignment here and the customer service and overall experience was great. Employees involved in my 03 Jetta TDI were both thorough and efficient and the guy ringing me up tried to find me the best deal he could with promotions/discounts. However, I noticed a center cap missing a few days later so I dropped by to see if they happened to have it there. They couldn't find it so they advised me to purchase a new one and bring them a receipt and they would reimburse me. The center cap slipped my mind until I received a phone call a few days later from someone at Firestone checking in on the status. I was thoroughly surprised, something that I had forgot about and yet they call to check in. Spoke with Rance a few moments ago and he told me he would order it for me and call me when its in. Not often do you have customer service and care like that from automotive places anymore. Thanks to Rance and everyone else I've dealt with over at Firestone! Glad I purchased a lifetime alignment package. Highly recommend- A++
Firestone Complete Auto Care is a US Car Repair based in Holly Springs, North Carolina. Firestone Complete Auto Care is located at 7200 GB Alford Hwy, Holly Springs, NC 27540, USA.
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