Great Staff!
Cristal was amazing with helping me get my ring and keeping it a suprize. Wouldn't ask for any one else to help me shop at Kays.
I am very disappointed with the service I have received at Kay in Holly Springs NC over the past few months. I went one day right when they were opening only to have someone inside raise up their hand to tell me it would be 5 minutes. After standing outside in the sun for over 10 minutes, I called in the store because neither employee would look at me only to be told they were going to be another 15 minutes before they opened. About a month later, I went in to have my engagement ring dipped. She talked me into having the pronges extended. They called a week later saying it would cost $200 more than I was told. When I said no, she told me I shouldn't wear the ring anymore. When I went in to pick up my engagement ring, I had a little over $100 credit from not getting the pronges done, so I ordered 3 gemstone rings. It took an hour and a half for them to place the order. I went in tonight to pick them up. I decided to only keep 2 of them and return the third. After spending 45 minutes in the store, I ended up keeping the ring because the employee could not figure out how to do a return. I have spent over 2-1/2 hours on 3 visits (1 of which I was not even let in the store) and was let down by incompetence and inconsideration.
Kay Jewelers is a US Jewelry Store based in Holly Springs, North Carolina. Kay Jewelers is located at 144 Grand Hill Place, Space 230, Holly Springs, NC 27540, USA.
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